IT
Address:
Viale Aldo Moro, 25, 26845 Codogno LO
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VB-Electric
Reports
Fill out the return form to start a report. Enter your order and product details to start the process. You can find our general conditions of sale here.
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VB-ELECTRIC
FAQ
VB ELECTRIC operates exclusively as a supplier to electrical material resellers and distributors. We do not sell to private individuals, installers, or end users.
To become a customer, you must be a reseller with an active VAT number in the electrical sector. A preliminary verification of company information is required.
Shipping times vary depending on the destination and product availability. For domestic shipments, delivery is generally within 2–5 business days.
For international shipments, costs and delivery times depend on the destination.
We support our partners by providing technical information, product documentation, and updates on our product range.
Yes. All products are accompanied by technical documentation and certifications that comply with current regulations.
Any anomalies must be reported within 5 business days of receiving the goods by completing the detailed 'Reports' form in the Support section.
The goods should be checked upon delivery, and in the case of visible damage, a specific reservation must be noted on the carrier’s delivery document.
Once the report is received, our office will verify the issue and communicate the appropriate handling procedures.
VB Electric stores the technical documentation of its products in an internal database, ensuring traceability and security.
You can request the Declaration by completing the detailed 'Declaration of Conformity' form in the Support section.
The documentation is issued in digital format and refers to the specific product supplied.
All requests for repair or technical inspection must be submitted exclusively through the reseller. To start the procedure, please contact our commercial office at commerciale@vbelectric.it..
Our team will review the request and provide detailed instructions on how to proceed.
At present, the repair service for products supplied by VB Electric is carried out exclusively at our internal service center. On-site support at the customer’s location is not available.
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